According to the study by Global Market Insights, the total market size of Chatbots will cross $1.3 bn by the end of this year. Undoubtedly, Chatbots have brought great transformation in the business world and offer great customer experiences. Apart from automating business operations, Chatbots can streamline the interactions between the business and customers and ensure growth.
In this technology-driven world, Chatbots provide various benefits to businesses and customers.
Here are some common benefits of AI Chatbots that deliver next-level customer experience.
- 24/7 Customer Support
- Personalized Experiences
- Multi-lingual Support
- Proactive Solutions
- Minimize Customer Requests
- Contribute to Lead Generation
24/7 Customer Support:
Every customer wants faster and easier customer support, even during the peak times. Chatbots offer quick support to customers while eliminating wait times. Most importantly, Chatbots offer 24/7, global support whenever required by the customers. Nowadays, many enterprises are using Chatabot to deliver 24/7 support to their global clients who seek assistance outside of regular business hours. Chatbots Are the best AI-powered tool that allows customers to search and get information on their own without any human support. Also, they can get answers to common FAQs in just a few clicks.
Personalized Experiences:
AI Chatbots can collect the user’s data to offer personalized experiences. Customers can get recommendations and advice based on the data collected by Chatbots, associated with their search history, preferences, and requirements. As per the report of Zendesk CX Trends, 63% of the industry leaders realize that the AI Chatbot is the most amazing tool to offer hyper-personalized experiences to customers.
Multi-lingual Support:
Now, most e-commerce apps offer multi-lingual support to their targeted customers, thus customers can make online purchases from any religion of the world. That means, there is no communication barrier in online purchases, that offer a great experience to customers. AI Chatbots benefits businesses and customers who belong to different cultures and speak different languages. At the start of the chat, AI Chatbots ask for the preferred language of the customers. It can even determine the language based on the previous inputs. Customers can have the conversation through text or voice.
Proactive Solutions:
Nowadays, businesses are using Chatbots to deliver proactive support to their customers. With the help of such a powerful tool, they can track the user activity on the apps and websites, and then engage them proactively by answering their common questions and resolving their issues. For example, a company that offers financial services uses Chatbots to answer the common questions ahead on loan applications and approval with custom solutions to their customers. Or, an e-commerce brand uses a Chatbot to notify customers about the availability of the stock that they have saved in the cart.
Minimize Customer Requests:
Chatbots can easily minimize the number of customer requests. They can deal with repetitive tasks, offer self-service options, respond to general queries, and help customers get relevant information they were looking for. This helps the customer support team to focus on other complex issues and customer requests that need human involvement. These requests can be related to specific services, products, industries, and even businesses.
Contribute to Lead Generation:
AI Chatbots use customer information, NLP (Natural language processing), and machine learning to recognize the texts and voice inputs to create a natural conversation, which is also known as conversational AI. Chatbots mimic human conversations by capturing customer data and answering their questions. These days, businesses use Chatbots to collect information about visited pages, abandoned shopping carts, geolocation, languages, and preferences. Marketing teams use that data, get customer insights, and identify behaviors and trends, to leverage them in their next marketing campaigns.
The Bottom Line
AI Chatbots won’t replace humans, but they can enhance the experience that customers have with a particular business. Customers expect human intervention when it comes to complex solutions such as cross-platform development, enterprise application development, and so on. But for common & easy questions, customers can get the answers from Chatbots a way faster than humans.
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